最佳答案Welcoming the Team: The Hilton Hotel Employee Handbook As a new employee at the Hilton Hotel, we welcome you to our team! This employee handbook outlines everyt...
Welcoming the Team: The Hilton Hotel Employee Handbook
As a new employee at the Hilton Hotel, we welcome you to our team! This employee handbook outlines everything you need to know about our policies, standards, and work environment. We expect all of our employees to adhere to these guidelines to ensure a positive experience for our guests and our staff.
Our Mission and Values
At the Hilton, our mission is to provide exceptional hospitality to every guest that walks through our doors. We strive to create an environment that is welcoming, comfortable, and enjoyable for our guests and our employees. Our values include integrity, teamwork, ownership, and leadership. We expect all of our employees to embody these values and use them as a guideline for their daily interactions with our guests and fellow team members.
Hilton Policies and Standards
The Hilton takes pride in our policies and standards. We hold ourselves to the highest level of professionalism and expect our employees to do the same. As a team member, you are expected to adhere to the following policies and standards:
- Dress code: All employees are required to wear uniforms that meet the Hilton standards. These uniforms must be kept clean, ironed, and in good condition.
- Attendance: We expect our team members to arrive on time and ready to work for their scheduled shifts.
- Code of conduct: Employees must treat all guests and fellow team members with respect and professionalism. Any form of harassment, discrimination or inappropriate behavior will not be tolerated.
- Maintaining the hotel's cleanliness: It is essential that all employees assist with keeping the hotel clean and tidy at all times. This includes common areas, guest rooms, and back-of-house areas.
Employee Benefits
At the Hilton, we understand the importance of employee satisfaction and offer several benefits to ensure our team members are happy and fulfilled. These benefits include:
- Medical, dental, and vision insurance
- 401(k) retirement plan with employer match
- Paid time off and holidays
- Discounted room rates for employees and their families at Hilton properties around the world
- Training and development opportunities to advance your career within the company
At the Hilton, we value our team members and are committed to providing a positive work environment and exceptional guest experiences. We encourage all of our employees to refer back to this handbook for guidance and support throughout their employment.
