最佳答案Effective Communication: How to Handle Phone Calls in English Introduction: Effective communication is one of the most important skills that you should have wh...
Effective Communication: How to Handle Phone Calls in English
Introduction:
Effective communication is one of the most important skills that you should have while working in an international and diverse workplace. One of the most common forms of communication is using the telephone. In this article, we will discuss how to handle phone calls in English with ease.
Answering the Phone:
The way you answer the phone is important as it sets the tone for the entire conversation. Always answer the phone politely, even if you are in a bad mood. Start by greeting the caller with a friendly “hello” or “good morning/afternoon/evening.” If the caller identifies themselves, address them by their name. If you do not understand something the caller has said, politely ask them to repeat themselves. Also, make sure that the caller can clearly hear you, by speaking slowly and clearly, and enunciating your words carefully.
Taking a Message:
If someone calls and the person they want to speak to is not available, offer to take a message. Start by asking for the caller’s name, the reason for the call, their contact information (such as their phone number or email address), and the best time to reach them. If you are unsure of any of the information provided, do not be afraid to ask the caller to repeat it. Once you have taken the message, make sure to deliver it promptly to the intended recipient.
Ending the Call:
The way you end the call is just as important as the way you start it. Politely thank the caller for their call and offer to assist them in any way possible. If you have agreed to do something for the caller, make sure to do it promptly. If the caller has requested further information, make sure to get back to them in a timely manner. Also, make sure to end the call politely, for example, by saying “have a good day” or “thank you for calling” as appropriate.
Conclusion:
Answering the phone and speaking in English may be daunting at times, but with practice, it can become second nature. Remember to answer the phone politely, take messages accurately, and end calls politely. Not only will this show your professionalism, it can also improve your communication skills in general and help you build great relationships within your network.
