最佳答案CommonEnglishPhrasesforAnsweringTelephoneCalls BasicGreetings Whenyouanswerthephone,itisimportanttostartwithafriendlygreeting.Herearesomecommonphrasesyoucanuse:...
CommonEnglishPhrasesforAnsweringTelephoneCalls
BasicGreetings
Whenyouanswerthephone,itisimportanttostartwithafriendlygreeting.Herearesomecommonphrasesyoucanuse: Hello? Hi,howcanIhelpyou? Goodmorning/afternoon/evening,thisis[yourname]. Thankyouforcalling[companyname],howmayIassistyou? You'vereached[companyname],howmayIdirectyourcall?IdentifyingYourself
Aftertheinitialgreeting,itisimportanttoidentifyyourselfsothepersonontheotherendknowswhotheyaretalkingto.Herearesomecommonwaystodothis: Thisis[yourname]speaking. Speaking,howmayIassistyou? MayIknowwhoiscalling? Goodtohearfromyou,[caller'sname].Thisis[yourname].HandlingtheCall
Onceyouhavegreetedthecallerandintroducedyourself,it'stimetohandlethecallandhelpthecallerwiththeirneeds.Herearesomephrasesandquestionstouseduringthecall: HowmayIassistyou? WhatcanIhelpyouwithtoday? Icancertainlyhelpyouwiththat. MayIplaceyouonholdwhileIlookintothisforyou? Thankyouforprovidingthatinformation.LetmeseewhatIcando. PleaseholdforjustamomentwhileItransferyourcalltotherightdepartment. Remembertospeakclearlyandpolitelythroughouttheentirecall.Ifyouneedtotransferthecallorputsomeoneonhold,letthemknowbeforedoingso.Anddon'tforgettoendthecallwithapoliteclosing,thankingthemforcallingandwishingthemagoodday. Usingthesecommonphraseswillhelpyouanswerphonecallsmoreeffectivelyandprofessionally.Withalittlepractice,you'llbeaproathandlingphonecallsinnotime!版权声明：本文内容/及图片/由互联网用户自发贡献，该文观点仅代表作者本人。本站仅提供信息存储空间服务，不拥有所有权，不承担相关法律责任。如发现本站有涉嫌抄袭/侵权/违法违规的内容， 请发送邮件至 3237157959@qq.com 举报，一经查实，本站将立刻删除。
